Shipping policy
Processing & Shipping Times
We carefully hand-pack each order to ensure the highest quality and freshness. Orders are processed within 3-5 business days (excluding weekends and holidays).
Estimated Delivery Times:
- Standard Shipping (U.S.): 5-7 business days
Please note: These timeframes are estimates and may vary due to carrier delays or peak seasons. If you need expedited shipping please reach out to us at hello@silkspicetea.com
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
Free Shipping on all U.S. orders over $65!
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey. If you haven’t received your tracking details, please check your spam folder or contact us at hello@silkspicetea.com.
Lost, Stolen, or Delayed Packages
Once a package leaves our facility, it is in the hands of the shipping carrier. If your order is marked as delivered but not received, please contact the carrier first. Unfortunately, we are not responsible for lost or stolen packages.
For assistance, email us at hello@silkspicetea.com, and we will do our best to help!
Questions?
For any shipping-related inquiries, please email us at hello@silkspicetea.com.